You can reply to a thread using the replyToThread mutation. The call to this mutation will be successful if:
- the last message in the thread is an email from the customer OR
- the thread was just created with
createThread
If it is not possible to reply to this thread, you will get the mutation error code cannot_reply_to_thread and a message indicating why.
Only one permission is needed:
import { PlainClient } from '@team-plain/typescript-sdk';
const client = new PlainClient({ apiKey: 'plainApiKey_xxx' });
const res = await client.replyToThread({
threadId: 'th_01HD1G6649R1DK061W27VBT7QB',
textContent: 'The plain text version of your reply goes here.',
markdownContent: 'The markdown **version** of your _reply_ goes here.',
});
if (res.error) {
console.error(res.error);
} else {
console.log(res.data);
}
Where res.data is:
Only one permission is needed:
import { PlainClient } from '@team-plain/typescript-sdk';
const client = new PlainClient({ apiKey: 'plainApiKey_xxx' });
const res = await client.replyToThread({
threadId: 'th_01HD1G6649R1DK061W27VBT7QB',
textContent: 'The plain text version of your reply goes here.',
markdownContent: 'The markdown **version** of your _reply_ goes here.',
});
if (res.error) {
console.error(res.error);
} else {
console.log(res.data);
}
Where res.data is:
Only one permission is needed:
mutation replyToThread($input: ReplyToThreadInput!) {
replyToThread(input: $input) {
error {
message
type
code
}
}
}
{
"input": {
"threadId": "th_01H8H46YPB2S4MAJM382FG9423",
"textContent": "The plain text version of your reply goes here.",
"markdownContent": "The markdown **version** of your _reply_ goes here."
}
}
