Reporting

When viewing your threads queue you can at a glance see key metrics on your current support queue.

You can see:

• The breakdown of why a thread is in Todo (whether it’s new threads, replies, Linear issues, etc.)
• Distribution of threads by priority
• A preview of how many threads will be unsnoozed in the next 24 hours
• Counts of assigned vs. unassigned threads
• Breakdown of threads by customer group
• Count of threads by label